Careers
Are you looking for that right opportunity where your technical talents and entrepreneurial spirit can be celebrated, rewarded, and fostered? Do you long for an environment that operates with the highest integrity where you can see immediate results of your effort?
Then you are ready to join the tight-knit team at slashBlue! slashBlue is a growing Managed Services Provider (MSP) that makes IT simple and affordable, assuming the day to day headaches so clients can focus on what they do best. (See MSP Alliance website for more on this exploding industry.)
Open Positions
Questions? Please call 651-644-2190 or email us at funcareers@slashblue.com
Help Desk I 0-2 years experience
Help Desk II 3-5 years experience is ideal
Opportunity:
Are you sick of punching the clock in a boring job? Are you looking for that right opportunity where your technical skills and entrepreneurial spirit can be celebrated, rewarded, and fostered? Do you long for an environment that operates with the highest integrity, where you can see immediate results of your effort?
Then you are ready to join the tight-knit team at slashBlue.
slashBlue is a growing Managed Services Provider (MSP) that makes IT simple and affordable, assuming the day to day headaches so our clients can focus on what they do best. We manage information technology and increase profit and productivity for growing companies.
(See http://www.mspalliance.com for more on this growing industry.)
If you feel this is a good fit for you and you are the person people look to when it matters, apply today.
Position Summary:
Candidates must have excellent coordination, communication, and problem-solving skills. Candidates must be self-motivated, have the ability to handle multiple assignments simultaneously, and have a proven track record in customer service. If you are capable of providing an exceptional customer experience, this is for you. Please apply above.
Compensation: Salary commensurate with experience + Bonus and Profit Sharing + Benefits
Responsibilities:
• Help clients use technology to be more productive every day (e.g. How do I manage my email better using my iPhone?)
• Troubleshoot and fix issues as they arise
• Communicate with clients and other staff on a regular basis
• Manage coordination with client and act as an advocate for each client
• Utilize hardware and software tools to isolate, troubleshoot and repair workstation problems
• Coordinate system changes with support staff and customers to meet Service Level Agreements for our customers
Requirements:
• Bachelors Degree
• Interpersonal skills and ability to interact and work with staff at all levels
• Excellent written and oral communication skills
• Ability to handle multiple tasks in a fast paced environment
• Ability to pay attention to details and be organized
• Ability to project a professional , friendly image over the phone and in person
• Knowledge of software and hardware troubleshooting on laptops and desktops
• Knowledge of Microsoft software, Windows 7 and Office products
Desired:
• Knowledge of Smartphones and tablets (iPad, Android, Blackberry…)
• Experience working on a technical help desk or equivalent experience in supporting customer base
• Experience in software and hardware troubleshooting on laptops and desktops
• Certification in Comp TIA or Microsoft
Email resumes and cover letters to: funcareers@slashblue.com