| Question |
Yes |
No |
Unsure |
| As your business changes do you review your current technology infrastructure and update your technology plan? |
|
|
|
| Servers need proactive monthly maintenance or security, productivity, and reliability suffer. Are your systems maintained proactively each month? |
|
|
|
| Many companies intend to maintain servers proactively, but servers often get neglected because of other urgent requests. The saying "What gets measured gets done" applies here. Do you receive a detailed monthly report that confirms your systems are being maintained? |
|
|
|
| Downtime and slow systems cost thousands of dollars in lost productivity. Are your systems as fast and reliable as when they were new? |
|
|
|
| Have you implemented effective solutions for unwanted SPAM e-mail? |
|
|
|
| Have you implemented effective solutions to prevent virus infections? |
|
|
|
| Firewalls and antivirus are standard on most systems with internet access. Because busy managers rarely develop clear security policies, the security options in server software are not usually implemented, and many systems are not secure. Do you have both security systems and policies that insure information security? |
|
|
|
| A recent Wall Street Journal article titled "Spyware is Easy to Get", Difficult to Remove, Increasingly Malicious recommends not one but two antispyware programs. Are you using two software programs to prevent and detect spyware infections? |
|
|
|
| Are employees trained how to avoid problems from SPAM, viruses, and spyware? |
|
|
|
| According to International Data Corp., internet surfing on the job is a serious problem that accounts for 30% to 40% of lost employee productivity and costs thousands of dollars per employee per year. Do you have internet surfing guidelines or a formal internet policy written down? |
|
|
|
| The axiom "Trust but Verify" applies here. Do you have software to monitor internet usage and do you receive a monthly report that confirms internet access privileges are not being abused by employees? |
|
|
|
| Do you have an effective process for evaluating and measuring return on investment in technology? |
|
|
|
IT Problems Survey
Home