FAQs
1) Q: Why do I need a Managed Service Provider, like slashBlue?
A: Go get our eBook if you have not already. A Managed Service Provider works to eliminate the day to day headaches and lets you focus on YOUR Business. We manage your entire network to make sure that everything is running smoothly. Possible problems are caught before they arise, guaranteeing you a workstation and network ready to go when you are. We manage IT before anything can go wrong saving you $$ and ultimately, keeping you more productive.
2) Q: That sounds expensive, is it?
A: It’s an investment you can’t afford to pass up. We can save you more money than it costs for our services. The reality is that IT is often the second highest expense behind payroll. You want to equip your #1 expense, payroll, to be as productive as possible.
3) Q: How are you different than other MSP’s?
A: slashBlue is more responsive and has responded to 100% of our Clients in 90 minutes or less. slashBlue is more predictable and, unlike our competitors, does not bill for hourly work. slashBlue is easier to work with and our Clients rate us a 9 out of a possible 10 on service satisfaction. So confident, that we guarantee simplicity, that you’ll be virus-free, improved security, that you’ll be more productive, that you’ll recover from disaster, and the health of your network with a 90 day money back guarantee.
4) Q: Why is it important to upgrade software?
A: You need to upgrade your software for more than compatibility. Upgraded software keeps you productive and protected from disaster and security threats. Security threats change daily and we are there to protect you. You may not upgrade your QuickBooks each year, but you need to upgrade your Antivirus.
5) Q: What is Hardware as a Service (HaaS) and Software as a Service (SaaS)?
A: HaaS is the systematic deployment of updates and replacement of computers after a certain time period. SaaS is the systematic deployment licenses for applications. These services are offered at a fixed price. By having a fixed monthly cost plan for hardware with slashBlue instead of purchasing hardware outright, you’ll get workstation renewal every 3 years automatically. Furthermore, instead of spending all the time and money it would cost to isolate the machine that is not working efficiently, (while it is most likely affecting other machines) you’ll have a new machine in a timely manner that flawlessly works with the rest of your network. If you do not need to replace a
6) Q: Why HaaS and SaaS?
A: It saves time and money. It is more costly to continue to fix computers when they get old than to replace in a timely manner.
7) Q: What happens if I need to reduce staff and lay off a few employees, can the services be removed from the workstations that are no longer being used?
A: Yes. A review of your workstation and company needs will be visited annually. slashBlue will credit the managed service portion of the inactive workstations. For example, if you have 10 employees and must reduce staffing to 5 employees, slashBlue will credit the managed service portion for the 5 machines to your company.
8) Q: What happens to my monthly fee if additional staff and workstations are needed?
A: Simple and easy. Your budget and business scenarios have already been planned. You authorize the addition and slashBlue initiates the budget scenario and makes it happen.
9) Q: Why would I lease the system from you guys when I could just as easily purchase it from you guys at the wholesale price?
A: It is your choice as to whether you use a lease or not. You can have a more consistent cash flow by using a lease. You also eliminate the hassle of tracking every asset. ALL your IT becomes a line item on your Profit and Loss statement and does not encumber your Balance Sheet.
10) Q: Will there ever be a time when my fixed fee is different?
A: There are 2 times when the budget may change. Every year we will evaluate your needs and the technology services that support your business’ profits. We plan scenarios that you may encounter during the year that you may choose based upon your changing needs. For example, you may hire additional staff and need to deploy more workstations. We will help you and flex with you based on your business growth.
Time and time again slashBlue has demonstrated their expertise and provided us with exceptional service.
–Lynne Dolan, Operations Manager, Strategic Benefits Group