We are more than just an IT Support Company
We exist to make your business perform better.
IT Support by itself does not protect you from business loss due to security threats.
slashBlue does. Guaranteed.
Managed Services and data backup do not protect your business from disaster.
slashBlue does. Guaranteed.
Computers and Networks do not transform how you work and make you more productive.
slashBlue does. Guaranteed.
Here is what we do differently:
- We are the only provider that provides a 12 month budget with planning for unknown scenarios.
- We are the only provider that guarantees resolution of issues, not just response time.
“We have never had an issue that could not be resolved.” | Audio Clip 11
- Mike Aponas, President, Yamaha Golf and Utility
- We are the only provider with the ability to allow you control for how you equip each of your employees to do their job while also offering a fixed price.
- We take security seriously. For example, implementing full disk encryption to protect your business from liability and loss.
- We are the only managed service provider who takes your productivity seriously. Every decision is thoughtfully weighed to eliminate hassle for you and get you tools to save time. For example, just by going from an 18 inch to a 24 inch monitor, you can increase your productivity on the computer by 45%!
“ With slashBlue, we know that our computer network will operate at peak performance. We never worry because if something goes wrong, it is taken care of promptly, which allows us to keep our focus on serving our guests.” | Audio Clip 12
- Carol James, Exec. Director, Mount Olivet Conference and Retreat Center
- We will handle every issue to resolution and will not pass the buck.
- We are the only managed service provider focused on serving knowledge workers to increase their productivity.
- Wholesale pricing guarantee. You pay what we pay saving you 26%-35%!
- National presence. Local service. We will serve you anytime, anywhere.
Time and time again slashBlue has demonstrated their expertise and provided us with exceptional service.
–Lynne Dolan, Operations Manager, Strategic Benefits Group
- No other provider makes it easier to know exactly what you’re purchasing.
- 99+% Actual Uptime! You will never be taken down during the workday for planned projects, like other providers do.
- We work on your requests at night to avoid interrupting you.
- We are conscientious. We follow up with every request to ensure you are satisfied.
A best practices audit team give us the highest marks and analyzed us to glean best practices for the Help Desk tool we use. Our Help Desk software vendor recommended us from thousands of partners to be studied as an example of how to provide IT services. After the audit was completed, the President of AntFarm reached out to us to let us know we were much further along than our competition in providing service.
“slashBlue is one of very few Manager Service Providers working in the SMB market to not only embrace, but to implement a large portion of the IT Infrastructure Library’s best practices into their daily operations. The IT Infrastructure Library (or ITIL) is a global standard, typically implemented in much larger companies, for operational practices designed to ensure that IT aligns with business needs.
What this means for slashBlue’s customers is an intense focus on proactively managing IT so that problems are avoided. Although problems occur less frequently, they still occur occasionally. When they arise, the slashBlue response is swift, and concentrated on restoring service in accordance with tightly defined Service Level Agreements (SLAs). To enable this approach, slashBlue has configured their service management system to provide numerous proactive service alerts throughout the course of an incident to ensure that guaranteed service levels met.”
-John Kilian, President, AntFarm Inc., Service Architects for IT Solutions Providers | Audio Clip 14